FAQ

“What forms of payment do you accept?”

  • We accept most major methods of payment including Visa, MasterCard, Amex, Google Pay, Apple Pay, Shopify Pay and PayPal.

“How long will it take to get my order?

  • We currently offer USPS Ground Shipping within the United States. We try our best to ship within 2-3 Business Days! A shipping confirmation along tracking number will be automatically emailed once your order has been processed. Also if you use your cellphone number you might get notifications through there as well.

“Do you ship internationally?

  • We used to but thats not the case anymore. we can only ship to the U.S 😔. But we hope one day we can ship products to you no matter where you are, so (sign up) for our e-mails and (tell us) where else we should ship to!

“When will I see tracking information?”

  • After your order is picked, packed, and shipped it may take up to 48 hours after receiving tracking information for all of your delivery updates!

“My order shipped but I never got my package…”

  • Don’t worry! If you’ve received a tracking number but your package is missing, please reach out to (USPS) to locate your item.

I changed my mind… Can I cancel my order?”

  • We work really hard to ship your order as quickly as we get it, making it even harder to cancel before it ships. Please double-check your shopping cart and info before checking out.
  • All Orders are final there are not cancellations. If you put something wrong on your order try to contact us immediately we might be able to change it before we process your order.

“My address is incorrect; can I change it?”

  • Once an order ships, we’re unable to change its destination so please ensure all address information is correct along with any APT, unit, or suite numbers. If you still need to make a change (reach out) contact us as soon as possible with the right info, and we’ll do our best to make it happen! 

“I accidentally ordered the wrong size; can you change it for me?”

  • Unfortunately, we can’t make any size changes to items after an order is placed. Try double-checking our (size chart) before checking out!

 “How should I take care of my stuff?”

  • Wash all our tees on cold and tumble dry on low to prevent fading and keep things looking fresh. 😃

“Is my shirt really officially licensed?”

  • HECK YES! We partner with the brands you know and love to make sure your merch is 100% officially licensed and legit.

Officially Licensed from

marvel brand image
DC brand image
Nintendo brand image
Activision brand image
Lucasfilm brand image
Nickelodeon brand image
Warnerbros brand image
Crunchyroll brand image

Contact us

Contact Us
hello@otakuchan.com
Monday - Friday | 10 AM - 9 PM
4141 Frisco Green Avenue Frisco, TX

Join us on

© 2020 Otakuchan. All Rights Reserved