Refund Policy

Cancellations

All Orders are final there are not cancellations. If you put something wrong on your order try to contact us immediately we might be able to change it before we process your order.

Refunds

We only accepts exchanges & returns that meet the following requirements:

  • Wrong size(s) shipped due to our error
  • Incorrect item(s) shipped due to our error
  • Print or material flaws due to production error; picture documentation is required

Note: Claims must be submitted no later than 15 days after delivery date.

We will not accept returns for the following:

  • Customer provided an incorrect address
  • Courier deems the address as insufficient
  • Customer ordered wrong size
  • Buyers remorse

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Contact us

Contact Us
hello@otakuchan.com
Monday - Friday | 10 AM - 9 PM
4141 Frisco Green Avenue Frisco, TX

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